There isn’t any occasion fairly like Cisco Stay for our Buyer Expertise (CX) workforce. It’s an vital time to attach with our clients to have fun their successes in reworking their companies. Profitable transformation occurs when revolutionary leaders dream huge and collaborate with Cisco CX to execute on these desires.
At present, we’re presenting a Cisco CX Buyer Hero Award to seven excellent APJC clients who’ve demonstrated excellence of their particular classes. These clients had been chosen from a big pool of nominations throughout a number of industries. Now let’s reveal the winners!
CX Buyer Hero of the Yr Award: ANZ Financial institution
This high CX award goes to the client who achieved the strongest enterprise outcomes by means of collaboration with Cisco CX.
The winner is Australia and New Zealand Banking Group (ANZ Financial institution), an Australian multinational banking and monetary providers firm headquartered in Melbourne. Raj Simhadri, Head of Community Companies, and his workforce launched a complete digital transformation initiative to reinforce the expertise of shoppers throughout all branches of the financial institution. Working with Cisco CX, the workforce modernized the community with SD-WAN and simplified operations in order that workers can entry purposes sooner to supply excellent service, and clients take pleasure in Wi-Fi connectivity within the branches, even in distant areas.
Please be a part of us in congratulating ANZ Financial institution!
Cybersecurity Excellence Award: Cognizant Expertise Options
This award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively shield and defend its IT infrastructure.
The winner is Cognizant Expertise Options (CTS), a number one world expertise consulting firm providing software program improvement, integration, and upkeep providers for greater than a thousand enterprises all through 50 international locations. Community safety is essential to Heroo Mulchandani, NOC Chief, and his workforce. If you end up in command of community and safety for a enterprise that serves greater than a thousand enterprises in additional than 50 international locations, you understand that each system that connects to your community should be in good well being. That’s the reason Heroo and his Cognizant workforce drove the challenge for Community Entry Management and applied end-user monitoring for greater than 300 thousand workers, who hook up with the community day by day.
Please be a part of us in congratulating Cognizant Expertise Options
Innovation Award: MYOB
This award is introduced to a buyer who has achieved wonderful improvements by means of collaboration with Cisco.
The winner is MYOB, a multinational company primarily based in Australia that gives tax, accounting, and different providers to small and medium companies and Enterprises. Working with the Cisco workforce, Glenn Kerr, Engineering Supervisor, and his networks workforce developed an intensive initiative to help shifting workloads through a platform that permits them to undertake a SASE structure and supply safe segmentation. The revolutionary end-to-end resolution alleviated operational challenges, offering MYOB with higher visibility and management. The Cisco CX workforce has additionally been participating on their adoption technique. Consequently, MYOB has realized vital operation efficiencies and simpler administration of subscriptions.
Please be a part of us in congratulating MYOB!
Excellent Automation Award: Samsung SDS
This award goes to a buyer who partnered with Cisco CX and dramatically remodeled IT operations utilizing automation.
The winner is Samsung SDS, a South Korean multinational company that operates mission-critical infrastructures together with semiconductor factories, requiring steady service operations and innovation by means of new options. By collaboration with Cisco CX, Mr. Scott Koo, Company Govt Vice President, and his workforce have efficiently automated information middle networking, making certain dependable managed cloud providers for 1000’s of companies and leading to decreased prices and improved operations.
Please be a part of us in congratulating Samsung SDS!
Digital Transformation Award: Coles
This award acknowledges a buyer who achieved a high-level digital transformation by means of their work with Cisco CX.
The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,400 shops throughout Australia. At Coles, steady Wi-Fi is essential to retaining cabinets stocked. When workers skilled difficulties scanning merchandise within the shops, Chrissy Chu, Community Expertise Crew Chief, and her groups partnered with Cisco Companies to leverage Cisco’s observability instruments and construct dependable retailer Wi-Fi. Consequently, the worker expertise is dramatically improved, cabinets are rapidly replenished, and the Coles help groups can resolve buyer expertise points considerably sooner.
Please be a part of us in congratulating Coles!
Operational Excellence Award: ASB Financial institution
This award is introduced to a buyer who’s realizing tangible and compelling outcomes by leveraging Success Tracks/CX Cloud.
The winner is ASB Financial institution, considered one of New Zealand’s main industrial banks, with a mixed campus and department community spanning greater than 110 websites. Josef Vodanovich, Senior Community Engineer, and his workforce collaborated with Cisco CX to shift from reactive to proactive community administration and join the IT workforce with insights, studying, and unified visibility. With CX Cloud, ASB has raised the ability degree and data of its workers to make sure they’re getting essentially the most out of all their Cisco merchandise. By collaboration with Cisco CX, ASB has higher stock administration, enhanced help protection, and elevated safety.
Please be a part of us in congratulating ASB Financial institution
Visionary Finish Buyer Expertise Award: Woven by Toyota
This award goes to a buyer who partnered with Cisco Companies to reinforce the expertise of their clients in an revolutionary method.
The winner is Woven by Toyota, liable for serving to Toyota develop next-generation automobiles to comprehend a mobility society through which everybody can transfer freely, fortunately, and safely. By adopting Cisco’s software-defined networking applied sciences for his or her company-wide community to realize agile and fast software program improvement, Kyosuke Uchida, Group chief of Woven by Toyota IT Community, and his workforce remodeled their community design and operation mannequin. As well as, with Cisco Success Tracks, they’ve realized price financial savings in community operations and decreased community deployment time.
Please be a part of us in congratulating Woven by Toyota!
Celebrating the Excellence of Cisco Prospects
The CX Buyer Hero Awards had been created to acknowledge the wonderful work of our clients throughout their industries, to have fun their successes, and to encourage others to do the identical. I want to thank the 2023 winners for his or her continued help and partnership with Cisco CX. We’re all trying ahead to what else we are able to accomplish collectively sooner or later. I hope you’ll be a part of me in congratulating this yr’s award winners.
Discover the Cisco CX Heroes at the moment
If you want to learn extra about our buyer heroes, go to the Buyer Tales web page on cisco.com. You’ll discover tales that spotlight how Cisco clients remodel and innovate throughout their industries and the world.
A few of our most up-to-date tales are:
- Aerolineas Argentinas – A serious Argentinian airline elevated visibility to proactively handle and safe its community.
- BT – This UK service supplier automated and delivered new buildings sooner and enabled hybrid work.
- Puntonet – See how this service supplier remodeled the community to supply extra nationwide protection in Ecuador.
Should you’re enthusiastic about sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We might love to listen to your story! You should definitely observe @CiscoCX for extra CX updates.
Should you don’t have a narrative to inform but, why not work with us to assist construct one?
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